Custom AI systems
Built for your process, not boxed software
AI solutions designed from scratch around exactly how your business works. You don't bend a generic tool to fit your processes. We build the system around them.
Answers 24/7, in your voice
AI customer service and chatbots
We build AI customer service agents and chatbots that answer in Hungarian around the clock from your own knowledge base, and hand complex cases to a person. For SMBs whose customers ask questions outside office hours.
What you get
Not a partial job, a working system
Your customers order in the evening and complain at the weekend, and if they wait hours for a reply, they go to a competitor. We build an AI customer service agent that works from your own knowledge base, replies in Hungarian in your voice, and knows when to bring in a person.
- Answers based on your own knowledge base
- Website, email and messaging apps
- Handover to a person for complex cases
- Continuous learning from conversations
Why it pays off
What we do differently
01
Replies at night and weekends
Prospects get an answer when they ask, not the next morning, so fewer leads are lost to an empty desk.
02
Works from your knowledge
The chatbot answers from your price list, FAQ and rules. If unsure, it passes the question to a colleague instead of making things up.
03
Human handover when it matters
A complaint, a special request, an angry customer? The AI hands the case to your team with the full history, so the customer repeats nothing.
04
One system, every channel
Website chat, email, Messenger or WhatsApp share one knowledge base and one tone. Update it once and every channel follows.
Typical situations
What it's most often used for
Webshop: handling "where is my parcel" questions automaticallyHair salon, repair shop: booking appointments by chat, even after closingGuesthouse, apartment: booking questions in several languagesB2B company: pre-screening quote requests and collecting detailsTaking billing and delivery FAQs off the email inboxLogging warranty claims and forwarding them to a colleague
The process
How we work together
Assessment
We map your processes and find where your business loses the most time and money. We don't build blind: every decision rests on data.
Planning
We design a specific solution with measurable goals and a clear timeline. You know up front what you get, at what cost and by when.
Development
We build the system and adapt it to your own processes. We work in short cycles, so you see progress all along.
Operation and support
We take the system live, train your team, and then operate and support it.
FAQ
What's worth knowing up front
How much does an AI customer service system cost?
It depends on the scope. A focused project starts from a few hundred thousand HUF, and a multichannel system linked to your CRM is a larger investment. The assessment and the quote are always free, so you get an exact figure before you decide anything.
How long does it take to go live?
A well-defined chatbot can usually go live in a few weeks, and the exact timeline depends on the state of your knowledge base and the number of channels. We roll it out gradually: it proves itself in internal testing first, and only then gets live traffic. You get a concrete schedule at the first assessment.
Can you connect it to our existing systems?
Yes, that's our standard setup. The chatbot connects to your website, webshop platform, CRM or email account, rather than living on an island. You don't need to replace anything: we build around the tools you already have.
What happens to customer data? Is this fine under GDPR?
We set the system up so that data handling is documented and GDPR-compliant: every conversation is logged, and you decide what can go into the knowledge base. The AI only sees what you give it, and we configure the providers so your data isn't used for model training.
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Let's talk about how it would work for you.
The first assessment is free. We go through your processes and tell you where to start, with no obligation.